Return & Cancellation Policy

At Healthofy, we strive to ensure that your shopping experience is seamless, secure, and satisfactory. All products sold on Healthofy are brand new and 100% genuine.

However, in the rare event that you are not fully satisfied with your purchase, our Return, Replacement, and Cancellation Policy is designed to support you in a transparent and hassle‑free manner.

1. Returns and Cancellations

Definitions

• Return: Returning a product purchased on Healthofy to the seller. A return usually results in a refund.
• Replacement: Replacing an item with another due to damage, defect, missing items, or incorrect delivery.

Valid Reasons for Return / Replacement

• Product arrived damaged or defective.
• Missing product(s) or accessories.
• Wrong item delivered.
• Size mismatch.
• Expired or near‑expiry products.

Please review product listings carefully before placing an order. Orders placed incorrectly by the customer are not eligible for return or refund.

2. Return Acceptance Conditions

You may request a return or replacement by raising an issue in your Healthofy account or by emailing us at care@healthofy.in.

• Wrong Item / Size Exchange: Requests must be raised within 7 days of delivery, along with clear photographs of the box and products.
• Missing Items: Requests must be raised within 2 days of delivery with proof.
• Damaged / Defective / Leaked Products: Do not accept visibly damaged packages. If discovered after opening, raise a request within 2 days.
• Near‑Expiry / Expired Products: Medicines with less than 6 months to expiry are considered near‑expiry. Requests must be raised within 7 days.

3. Important Points to Remember

• Original Condition Required: Products must be unused and returned with original packaging, labels, invoice, freebies, and accessories.
• Partial Damage: Only damaged items will be replaced or refunded, not the entire order.
• Refund Mode: Refunds are processed to the original payment method, including shipping charges.
• Reverse Pickup: Pickup will be initiated after approval and verification of the claim.
• Self‑Shipment: If reverse pickup is unavailable, courier costs will be reimbursed up to ₹50.
• Stock Availability: If replacement stock is unavailable, a full refund will be issued.

4. Non‑Acceptance of Returns / Replacements

Returns or replacements will not be accepted in the following cases:

• Requests raised beyond the allowed time frame.
• Incorrect ordering or partially used products.
• Liquid leakage below 25% of total quantity (normal handling).
• Missing original packaging, labels, invoices, freebies, or accessories.
• Manufacturer warranty items (contact manufacturer directly).
• Product damage due to misuse or negligence.
• Used medical supports (elastic supports, stockings, bandages, tapes).
• Books or reading materials.
• Used consumables or broken seals.
• Products with tampered or missing serial numbers.

5. Healthofy Replacement Guarantee

Wrong or defective items can be replaced within 7 days of delivery. Damaged, leaked, or missing items must be reported within 2 days.

Once verified, a brand‑new replacement will be shipped at the earliest. Healthofy reserves the right to reject fraudulent or unjustified claims.

6. Return Process

1. Request: Raise a return request via www.healthofy.in or email care@healthofy.in.
2. Verification: Claims are reviewed within 72 business hours.
3. Pickup: Reverse pickup is arranged and products must be packed securely.
4. Refund Timeline: Refunds are processed within 30 days of reverse pickup.

7. Cancellation Policy

Customer‑Initiated Cancellations

• Before Shipment: Orders may be cancelled directly from your account dashboard.
• After Shipment: Orders cannot be cancelled online but may be refused at delivery.

Healthofy‑Initiated Cancellations

• Delivery location not serviceable.
• Product or quantity unavailable.
• Pricing or listing errors.
• Other unforeseen circumstances.

Need Help?
For any questions or support, please contact us at care@healthofy.in.