Privacy Policy

Welcome to Healthofy (“we”, “us”, “our”, or “Healthofy”). We highly value your trust and are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.healthofy.in, use our mobile application, or interact with our services (collectively, the “Platform”).

By accessing or using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please do not access or use our Platform.

1. Information We Collect

To provide you with high‑quality healthcare products and services, we collect both personal and non‑personal information.

A. Personal Information You Provide

• Account Registration: Name, email address, mobile number, password, and date of birth.
• Delivery Details: Shipping and billing addresses, landmarks, and alternate contact numbers.
• Health & Medical Information: Prescriptions, medical history, consultations, and other health‑related information necessary to fulfil pharmacy or healthcare orders.
• Payment Information: Billing details and payment method data. (We use PCI‑DSS compliant third‑party payment gateways and do not store your full card numbers or UPI PINs.)

B. Information Collected Automatically

• Device & Usage Data: IP address, browser type, operating system, device identifiers, and pages visited.
• Cookies & Tracking Technologies: Used to enhance user experience, analyse traffic, and personalise content.

2. How We Use Your Information

• Order Fulfilment: Processing, delivery, returns, and order communication.
• Platform Improvement: Analysing usage, fixing issues, and enhancing features.
• Customer Support: Responding to queries and resolving issues.
• Personalisation: Recommending relevant products and services.
• Marketing & Communication: Sending offers and updates (opt‑out available).
• Legal Compliance: Meeting regulatory and legal requirements.

3. How We Share Your Information

We do not sell or trade your personal or medical information. Data is shared only in limited circumstances:

• Service Providers: Trusted delivery partners, payment processors, and IT services under confidentiality obligations.
• Healthcare Professionals: For prescription verification or teleconsultation services.
• Business Transfers: In case of mergers, acquisitions, or asset sales.
• Legal Requirements: To comply with laws, court orders, or government requests.

4. Data Security

We use industry‑standard safeguards, including SSL encryption and secure servers, to protect your data. While we strive to protect your information, no digital transmission is completely secure, and absolute security cannot be guaranteed.

5. Your Rights & Choices

• Access & Update: You may review or update your profile information anytime.
• Marketing Opt‑Out: Unsubscribe through email links or contact us directly.
• Cookie Control: Manage browser settings to limit cookie usage.

6. Children’s Privacy

Healthofy does not knowingly collect personal information from individuals under 18 years of age without parental consent. If such data is identified, it will be removed promptly.

7. Third‑Party Links

Our Platform may contain links to third‑party websites. We are not responsible for their privacy practices and encourage users to review their policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will become effective immediately upon posting on this page. We recommend checking this policy regularly.

9. Contact Us & Grievance Officer

If you have questions or concerns, please contact us:

Email: care@healthofy.in
Website: www.healthofy.in
Grievance Officer: Mr. Devendra
Address: 2/299‑A Niranjanpuri, Ramghat Road, Aligarh 202001